Homeowner Survey – Please Respond

In order to create transparency and communication with Homeowners, the Board has created a survey to receive feedback from Homeowners about community rules for Monarch Beach Master. The survey is attached below. There is also one provided for you on your December billing statement. At your earliest convenience, please fill out the survey and return to Management.

Please mail your completed survey by January 31, 2020 to: DeLawrence Roby, Keystone Pacific Property Management, LLC, 16775 Von Karman Avenue, Suite 100, Irvine, CA 92606-4960. Or scan and email by January 31, 2020 to: droby@keystonepacific.com.

If you have any questions or concerns, please contact Management at droby@keystonepacific.com.

Alternative Dispute Resolution Notice

California Civil Code Sections 5925 through 5965 require community associations and their homeowners to offer to participate in some form of Alternative Dispute Resolution (“ADR”) prior to initiating certain types of lawsuits in superior court. ADR means mediation, arbitration, conciliation, or other non-judicial procedure that involves a neutral party in the decision making process. ADR may either be binding or non-binding, as may be agreed to by the parties. This Summary of the ADR statutes is being distributed as required by California Civil Code Section 5960.

Please see the link below for a copy of your Alternative Dispute Resolution Summary.

Download

Download Alternative Dispute Resolution Summary

Gate Antenna Repair

Around December 19, the Stonehill gate antenna failed that reads the RFID sticker on homeowner cars and the antenna had to be replaced. The RFID sticker transmits the code that tells the gate arm to open the homeowner lane, and without a working antenna at the gate, the RFID stickers won’t trigger the gate arm. We are sorry for any inconvenience this may have caused.

A new antenna has been installed at the Stonehill gate and is now working. As with any new system, there are occasional bugs that will need to be worked out. In particular, a small number of existing RFID stickers may not work with the new antenna.

We are asking all homeowners with RFID stickers to drive through the Stonehill gate during the next week between the hours of 6:00 am-10:00 pm, even if you normally use the Niguel gate. If your RFID sticker does not work at the Stonehill gate, please tell the guard on duty so that they may note your name, address, and other pertinent information.

Thank you in advance for your kind cooperation with this request.

Community Website Login Instructions

Several areas of this community website have been secured and will require you to log in to view the secured pages. Please log in using your KPPM Connection email address and password. If you have not registered to use our KPPM Connection, please register here first.

If you’re having trouble remembering your password, please click here to retrieve your password via email.

If you’re having trouble logging in, please contact Customer Care by phone at (949) 833-2600 or by email at customercare@keystonepacific.com.

Monarch Beach Master’s New Community Website

We are excited to announce Monarch Beach Master Homeowners Association’s newly designed community website.

Our website’s new look, user-friendly navigation and responsive design are just some of the new features you will enjoy.

Residents can obtain the latest newsletter, board meeting minutes, forms, community rules and regulations and much more! Also, the management contact information is located under the Contacts Section titled Keystone Pacific. Don’t forget, you can also check your billing account by accessing the View Statement/Pay Bill page under the Navigation Menu.